Return & Refund Policy

We want you to feel confident ordering from OAVA. You may return your purchase without giving a reason by notifying us at support@oavaumbrella.com within 30 days of delivery. You then have a further 7 days from the date of your notification to send the item back.

For these returns, the item must be unused, in its original condition, and have all original tags attached. Please include the original packaging and any accompanying accessories.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your umbrella arrives damaged, defective, incorrect, or materially different from its description, please contact us within 30 days of delivery.

Include your order number, a brief description of the issue, and clear photos or videos showing the problem. After reviewing your request, we may arrange a replacement, exchange, repair, or refund, depending on the circumstances.

The unused-condition requirement for change-of-mind returns does not prevent claims concerning defective or incorrectly supplied items.

Return Shipping

For returns due to a change of mind, personal preference, or other reasons unrelated to a product defect or an error by OAVA, the customer is responsible for return shipping costs.

If OAVA confirms that the item is defective, damaged on arrival, incorrect, or materially different from its description, we will cover reasonable return shipping costs and provide return instructions.

Please email us before returning an item. We recommend using a tracked shipping service and retaining proof of postage.

Refunds

Approved refunds will be issued to your original payment method within 10 business days after the returned item has been received and inspected. Your bank or payment provider may require additional processing time.

Nothing in this policy is intended to limit your rights under applicable consumer protection laws.

For return requests or product issues, please contact support@oavaumbrella.com.