Return & Refund Policy

RETURNS & EXCHANGES

We want you to feel confident ordering from OAVA. If your purchase is not the right fit, you may request a return within 30 days of delivery.

Eligibility

To be eligible for a return, the item must be:

  • Unused and in its original condition;

  • Free from signs of wear, damage, washing, or use;

  • Returned with all original tags attached;

  • In its original packaging, including boxes, accessories, and included materials.

We reserve the right to refuse a return if the item is not returned in resalable condition.

Personalized Items

Items customized with a name, message, date, or other personal details cannot be returned or exchanged once customization has begun, unless the item arrives defective or damaged.

Damaged or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us at info@oavaumbrella.com within 7 days of delivery. Please include your order number and clear photographs of the issue so we can help resolve it promptly.

How to Start a Return

To request a return, email us at info@oavaumbrella.com with:

  • Your order number;

  • The item you wish to return;

  • The reason for the return.

Please wait for our return instructions before sending anything back. Items returned without prior approval may not be accepted.

Return Shipping

Unless the item is defective, damaged, or incorrect, return shipping costs are the responsibility of the customer. We recommend using a tracked shipping service, as OAVA cannot be responsible for items lost or damaged during return transit.

Original shipping fees are non-refundable unless otherwise required by applicable law.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved. Approved refunds will be issued to the original payment method within 10 business days. Processing times may vary depending on your bank or payment provider.

Exchanges

If you would like a different colour or replacement item, please contact us at support@oavaumbrella.com. Depending on availability, we may arrange an exchange or recommend placing a new order after the original return has been approved.

Final Sale Items

Sale items, gift cards, and personalized products are final sale and cannot be returned or exchanged, except where the item is defective, damaged, or incorrect.

For any questions about returns or exchanges, please contact us at support@oavaumbrella.com

THOUGHTFUL GIFTS, MADE TO LAST

  • Corporate Gifting


    Looking for a practical, meaningful gift for clients, employees, or partners? OAVA umbrellas combine everyday usefulness with a considered design that people will genuinely enjoy carrying.

  • Events & Team Orders

    A useful way to mark company events, campaigns, milestones, and team occasions. OAVA is designed to be carried and used long after the event is over.

  • Custom Bulk Orders

    Order OAVA umbrellas for branded campaigns, special projects, or large-scale gifting. Custom sleeve labels are available for orders of 20 or more.

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