Privacy Policy

Last updated: September 12, 2026

At OAVA, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit oavaumbrella.com, place an order, create an account, contact us, or otherwise interact with our services.

PERSONAL INFORMATION WE COLLECT

Depending on how you use our website, we may collect:

• Contact information, including your name, email address, phone number, billing address, and shipping address;

• Order information, including products viewed, purchased, returned, refunded, or cancelled;

• Payment information, including transaction details, payment status, and billing information. Full payment card numbers are processed by our payment providers and are not stored on our own systems;

• Account information, including login details, preferences, and account settings;

• Communication information, including messages submitted through email, contact forms, or customer support;

• Device and technical information, including IP address, browser type, device type, cookies, and similar identifiers;

• Usage information, including pages viewed, products viewed, browsing activity, and interactions with our website.

We do not intentionally collect sensitive personal information unless it is voluntarily provided, necessary to provide our services, or required by law.

HOW WE COLLECT INFORMATION

We may collect personal information:

• Directly from you when you place an order, contact us, create an account, or subscribe to communications;

• Automatically through cookies, pixels, analytics tools, and similar technologies;

• From Shopify, payment processors, shipping partners, customer-support providers, fraud-prevention services, and other service providers;

• From advertising, analytics, or marketing partners where permitted by law.

HOW WE USE YOUR INFORMATION

We may use personal information to:

• Process, fulfill, and deliver orders;

• Process payments, returns, refunds, replacements, and cancellations;

• Provide customer support and respond to inquiries;

• Send order confirmations, shipping updates, and service-related communications;

• Improve our products, website, services, and customer experience;

• Detect, prevent, and investigate fraud, abuse, security incidents, or unauthorized activity;

• Send marketing communications where permitted by law;

• Measure advertising performance and support remarketing where permitted by law;

• Comply with legal obligations and enforce our agreements and policies.

HOW WE SHARE PERSONAL INFORMATION

We may share personal information with trusted service providers that help us operate our business, including:

• Shopify, which hosts and powers our online store;

• Payment processors and payment service providers;

• Shipping, logistics, and fulfillment partners;

• Website hosting, analytics, fraud-prevention, and customer-support providers;

• Email, advertising, and marketing providers where permitted by law;

• Legal, regulatory, or government authorities where required by law or necessary to protect our rights.

We do not sell your contact information.

Depending on your location, certain advertising or analytics activities may be considered “selling,” “sharing,” or “targeted advertising” under applicable privacy laws. Where required, you may opt out of these activities by contacting us.

SHOPIFY AND THIRD-PARTY SERVICES

Our store is hosted by Shopify. Information submitted through our website may be processed by Shopify and by third-party providers that support payments, checkout, analytics, advertising, fraud prevention, customer service, and order fulfillment.

Our website may also contain links to third-party websites or services. We are not responsible for the privacy or security practices of those third parties.

COOKIES AND SIMILAR TECHNOLOGIES

We may use cookies, pixels, tags, and similar technologies to:

• Operate essential website functions;

• Remember preferences;

• Analyze traffic and website performance;

• Understand how visitors use our website;

• Improve the shopping experience;

• Measure advertising and remarketing campaigns.

You may manage cookies through your browser settings or available cookie-consent tools. Disabling certain cookies may affect website functionality.

MARKETING COMMUNICATIONS

We may send promotional communications where permitted by law. You may unsubscribe at any time by clicking the unsubscribe link in a marketing email.

Even after opting out, you may continue to receive non-promotional messages relating to orders, payments, shipping, returns, refunds, or customer service.

DATA RETENTION

We retain personal information only for as long as reasonably necessary to:

• Provide our services and fulfill transactions;

• Maintain business, tax, and accounting records;

• Resolve disputes;

• Prevent fraud and abuse;

• Comply with legal and regulatory obligations;

• Enforce our terms and agreements.

Retention periods vary depending on the type of information and the purpose for which it was collected.

DATA SECURITY

We use reasonable administrative, technical, and physical safeguards designed to protect personal information.

Payment transactions are processed through secure third-party payment providers. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

CHILDREN’S PRIVACY

Our website is not intended for children under the age of majority in their jurisdiction. We do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us so we can review and delete it where appropriate.

YOUR PRIVACY RIGHTS

Depending on where you live, you may have the right to:

• Request access to your personal information;

• Request correction of inaccurate information;

• Request deletion of your information;

• Request a copy of your information;

• Opt out of certain advertising-related data uses;

• Withdraw consent where processing is based on consent.

To submit a request, contact us using the details below. We may need to verify your identity before responding. You may also appoint an authorized agent where permitted by law.

INTERNATIONAL TRANSFERS

Your personal information may be transferred to, stored, or processed in countries outside your country or region of residence, including the United States and countries where our service providers operate.

Where required by law, we take appropriate steps to protect personal information involved in international transfers.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. When we make changes, we will publish the revised version on this page and update the “Last updated” date.

CONTACT US

If you have questions about this Privacy Policy or wish to exercise an applicable privacy right, please contact us:

OAVA / Linne
436 Cloverleaf Drive
Baldwin Park, CA 91706
United States

Email: info@oavaumbrella.com

Customer support hours: Monday to Friday, 9:00 AM to 6:00 PM Pacific Time, excluding public holidays.