Thank you for choosing OAVA.
This Shipping Policy explains how orders are processed, shipped, and delivered through oavaumbrella.com.
DELIVERY AREA
We currently ship to the United States and other destinations available at checkout.
Shipping availability depends on carrier coverage, local regulations, customs requirements, and delivery accessibility. If your address cannot be accepted at checkout, we currently do not ship to that destination.
Orders may be fulfilled from one of our logistics partners or warehouses. Our business address is used for company and customer-support purposes and may not be the same as the shipment origin.
ORDER PROCESSING
Orders are processed Monday through Friday, excluding public holidays.
Orders placed on weekends or public holidays will begin processing on the next business day.
Please allow 1–2 business days for order verification, product preparation, packaging, and handoff to the carrier.
Personalized orders may require additional preparation time. Any applicable estimate will be shown at checkout or confirmed by our support team.
SHIPPING OPTIONS AND DELIVERY ESTIMATES
Available shipping methods, costs, and estimated delivery times are shown at checkout before you complete your order.
Unless otherwise stated at checkout, estimated delivery time includes order processing.
All delivery timeframes are estimates and are not guaranteed. Delays may occur due to carrier conditions, customs procedures, severe weather, public holidays, peak-season volume, or other circumstances beyond our reasonable control.
SHIPPING COSTS
Shipping costs, if applicable, will be displayed at checkout before payment.
Any free-shipping offer will be subject to the terms shown on the relevant product page, promotion, or checkout page.
TAXES, DUTIES, AND IMPORT FEES
Applicable taxes and charges collected by OAVA will be shown at checkout where required.
For international orders, customs duties, import taxes, brokerage fees, or other local charges may be assessed by customs authorities or the carrier. These charges are determined by local regulations and are the responsibility of the customer unless otherwise stated at checkout.
ORDER TRACKING
Once your order has shipped, we will send a shipping confirmation email with tracking information when available.
Please allow 1–3 business days for tracking updates to appear after the shipping confirmation is issued.
SPLIT SHIPMENTS
If an order contains multiple items, it may be shipped in separate packages depending on product availability, warehouse arrangements, or shipping efficiency.
You may receive separate shipping confirmation emails and tracking numbers for each package.
ORDER CHANGES
If you need to change your shipping address, product selection, quantity, or other order details, please contact us as soon as possible after placing your order.
We will do our best to help, but changes cannot be guaranteed once an order has entered processing or shipment.
DELIVERY ISSUES
If your order appears significantly delayed, the tracking information has stopped updating, or your package is marked as delivered but cannot be located, please contact us promptly.
We will review the shipment status and assist with the carrier where appropriate.
OAVA cannot guarantee compensation for packages lost or stolen after confirmed delivery, but we will do our best to help resolve the issue.
INCORRECT OR INCOMPLETE ADDRESS
Customers are responsible for providing a complete and accurate shipping address at checkout.
If an order cannot be delivered because of incorrect or incomplete address information, additional shipping costs may apply for reshipment.
Please contact us immediately if you notice an address error after placing your order.
CONTACT US
For questions about shipping, delivery, tracking, or address changes, please contact:
OAVA
Operated by Linne
Email: info@oavaumbrella.com
436 Cloverleaf Drive
Baldwin Park, CA 91706
United States
Customer support is available Monday to Friday, excluding public holidays.
